Frequently Asked Questions
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Pediatric visits are birth-18 years of age. We also now see adult family members as well! We’re here for your whole family whenever you need us!
We see newborns, toddlers, school-age children, teens, young adults, and adults!
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Yes!
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No. Memberships are not required for any of our services.
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Yes! We offer house call and telehealth memberships. Memberships start at just $75 for telehealth and $250 for full service (includes annual well checks, urgent care, and sick visits). All memberships include unlimited telehealth visits for covered members.
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Yes! You can absolutely use our services while under the care of your primary pediatrician. We are happy to provide a detailed summary of the visit for your child's pediatrician.
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Yes! We offer well visits, routine check-ups, prescription management, and school and sports physicals.
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No travel fee if you are located within our service area. We are currently serving communities in St. Johns County and Duval County between Ponte Vedra and St. Augustine Beach and communities South of 295 and East of the St. Johns River, as well as the Beaches communities, including Jacksonville Beach. Please reach out to see if your neighborhood is in our service area! If outside our service area radius, a travel fee will be determined on a case by case basis.
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A brief telehealth consult is included in urgent care and sick visit house calls. During the consult, our provider will:
Assess your child’s condition to determine if it can be treated safely in a home setting.
Identify any necessary testing materials or equipment to bring for the visit.
Gather important details about symptoms and medical history to make your in-person visit as efficient and thorough as possible.
Sick visits and urgent care visits also include direct access to our provider and team via messaging before and after appointments (concerning the issue that was treated during the visit), so you can ask questions and address concerns related to the condition being treated and so we can follow up and check-in on recovery.
This process allows us to deliver personalized, comprehensive care while ensuring the most value and convenience for your family.
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We do not accept or process insurance claims at this time. We will provide a receipt of service which can be submitted to your insurance for an out-of-network claim. We fall under Telehealth and Urgent Care, which most insurance plans cover. We do accept HSA, FSA, and self-pay options. If you would like assistance with your claim we recommend using
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Nope! We have no immunization requirements.
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Not at this time.
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Yes! We are open 7 days a week.
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Yes! We strive to have a provider available for most holidays.
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Yes! We can spend as much time with you and your family as you need and we can see multiple members of you family in one visit. Separate fees may apply depending on the treatment and service. For urgent care/sick visits, one telehealth fee will cover multiple children seen during the same visit.
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Our team consists of Board Certified Family Medicine and Pediatric Nurse Practitioners, Physicians, and Physician Assistants (PA-C).
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Nope! We understand that illness and injury don’t always happen during convenient business hours. We’re here for you when you need us, no additional charge for weekends, late nights, or early mornings.
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Yes! We have providers on our team that are certified and licensed in family medicine and adult urgent care and emergency medicine and can treat adult family members!
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We travel all across St. Johns County, and to many communities in Duval County. We most frequently visit Ponte Vedra Beach, Nocatee, St. Augustine, St. Johns, Julington Creek, Beachwalk, Beacon Lake, St. Johns Golf and Country Club, Jacksonville Golf & Country Club, Jacksonville Beach, Durbin, Sawgrass, Palm Valley, Marsh Landing, Bartram, E-Town, Rivertown, World Golf Village, Silver Leaf, Shearwater, Trailmark. Give us a call or text to see if your neighborhood is in our service area!